Listen
Every recorded call comes in automatically.
CSHub listens to every support call and tells your team what matters.
In production today
100%of recorded calls reviewed, up from about 2%
~15,000calls analysed every day
~10 minfrom a serious call to a manager's alert
2M+calls analysed so far
How it works
Write
Speech becomes text, with who said what.
Understand
AI reads each call: the topic, the mood, the outcome.
Alert
Calls that need action reach the right person in minutes.
What your team gets
Live dashboard
Volume, topics and mood at a glance.
Agent quality
Every call reviewed, not a sample.
Instant alerts
Angry customer? Your team lead knows.
Ask your calls
Type a question, get an answer from the calls.
Daily report
Yesterday in one message, every morning.
Who said what
Agent and customer, told apart.
What changes for your business
50× the coverage
The same quality team reviews every call, not a 2% sample.
Minutes, not weeks
Serious issues reach a manager about 10 minutes after the call.
Coaching with evidence
Feedback rests on all of an agent's calls, with the transcript one click away.
Decisions from the customer's own words
Recurring topics show product and operations what to fix first.
Under the hood
An AI engine we built ourselves
Speech engine
Built in-house and tuned for telephone audio. It tells agent and customer apart.
Conversation analysis
A language model reads every transcript against your own topics and quality standards: topic, mood, outcome, compliance.
Rules and alerts
Your rules decide what is urgent. Alerts go to the messaging channels your managers already use.
Data kept apart
Each company's calls, transcripts and settings are isolated in the database. No company can see another's.
Open to your tools
Ask questions in plain language in the panel, or from your own AI assistant through an MCP connector.
For every support team
Team leads
Know which calls need you now.
Quality teams
Review every call, not a sample.
Product teams
Hear why customers really call.
One hub, many companies. Each company's data stays separate.
See it for yourself
A full panel with made-up calls. Click anything.
Better service starts with understanding every conversation.
CSHub helps customer-service teams turn conversations into insights that improve service quality, support agents and bring important issues to light. Powered by our proprietary AI engine, developed in-house, CSHub brings conversation analysis into the everyday work of contact centres.
Our story
CSHub began with a challenge we experienced firsthand in the travel industry. Customer-service teams at travel agencies handled thousands of calls every day, yet manual quality reviews covered only a small fraction. Recurring problems were easy to miss, feedback took time, and urgent issues did not always reach the right people quickly enough.
We brought together our experience in business leadership, customer operations and AI engineering to build a better way. Our platform expanded quality reviews from around 2% of recorded calls to every recorded conversation, analysing approximately 15,000 calls a day and alerting managers to serious issues within about 10 minutes.
At the heart of CSHub is an AI engine we designed and engineered in-house, integrating speech processing, conversation analysis and quality assessment. This gives us the flexibility to adapt the platform to different languages, business domains and service standards—so teams can assess conversations in the context that matters to their business.
Our mission
To help customer-service teams learn from every conversation and turn that understanding into better service.
We make conversation insights accessible and actionable, helping managers identify recurring issues, give agents meaningful feedback and respond sooner when customers need attention. We believe AI should give teams the clarity and time to focus on the people they serve.
Meet the founders
Arman Ayatollahi
Co-founder & CEO
Arman leads strategy, partnerships and growth at CSHub. He brings more than seven years of senior leadership experience across travel, digital advertising and enterprise software, including co-leading teams of more than 300 people and guiding businesses through significant growth and turnarounds.
With experience overseeing customer operations, technology, product and finance, Arman understands the decisions service leaders face every day. He helps ensure CSHub delivers practical value for the teams using it and the businesses behind them.
Amir Ghaderi Yazdi
Co-founder & CTPO
Amir leads product and engineering at CSHub and is the architect of its AI engine. His expertise spans speech recognition, conversation analysis, machine learning and data infrastructure, with hands-on experience taking AI products from initial design to daily use.
A PhD candidate in IT Management at the University of Tehran, Amir combines a background in statistics with research into AI and customer behaviour. At CSHub, he focuses on building reliable, adaptable technology that makes customer conversations easier to understand and act on.